Thai Airways customers have complained of receiving poor service despite expensive business class tickets.
Passenger Treerat Sirichantaropas has publicly expressed his disillusionment and is considering legal action after encountering problems with seats that could not recline or convert into beds on a flight to Beijing.
The airline tried to appease Mr. Sirichantaropas by offering him compensation of 5,500 baht (138.53 euros).
But Mr. Sirichantaropas is instead considering suing the airline's management, demanding their resignation for failing to resolve repeated complaints.
He is also considering filing a complaint with the Transport Commission to prevent such problems from occurring on Thai Airways flights.
His social media post went viral and sparked a conversation about airline management, accountability, commitment to service, and the pressure these issues put on the company's employees.
Mr. Sirichantaropas, a regular customer, said the airline's disregard for customer service and negligence were affecting passenger comfort and employee morale.
This incident had a negative impact on Thai Airways' reputation, creating doubts about the quality of its services.
The outcome of this case could influence how customer complaints and operational failures are handled in the aviation industry, particularly with national carriers, whose standards are considered representative of those of the country.
See also:
Thai Airways confirms abandonment of Airbus and purchase of 45 Boeing 787s
Thai Airways could return to the Stock Exchange of Thailand in 2025
After trying to cover up, Thai Airways apologizes for burning passenger
Source: ASEAN Now
Prepare your trip to Thailand
Book bus, train, or boat in Thailand
Manage your money while traveling with Wise
If our news, tourist information, or cultural content has been useful to you and you'd like to thank us:
You can follow us on:
Twitter, LinkedIn, Facebook, Google News
Or install our app:
Install the Toute la Thaïlande app on your smartphone
⚠️ Cryptocurrencies involve risks: Invest only what you are willing to lose.
6 comments
Honest money is not easy to earn…
The customer is clearly being 'ripped off' by the airline since the high-value product is actually counterfeit...
If we can summarize this problem like this!
There are always dishonest people in all walks of life...
I also had problems on the plane to Bangkok for Thailand, a broken seat that didn't recline, changing seats was fine, but the tray table was a problem, my meals were passed around the tray table on my knees.
Very difficult to contact the company, mail returned from the headquarters of the defense, I went to the Champs Elysées, shop closed my new mail was sent to Roissy awaiting a response and there was a strange person who was Asian who was watching, very scared, I took the photo of this man who is in my mail without explanation, I think I will change company, I go to Thailand every year as well as my friends and friend.
Thank you for reading.
For several years, the service and comfort of Thai aircraft (old 777s on BKK/CDG) have been in free fall.
Having taken Thai for the last 3 years (all this to avoid having to go down, go back up, go through security again and wait at the stopover... although the fares are more expensive)... well, if the staff are very friendly, on the other hand the condition of the aircraft is no longer what it used to be...
This week, from France, it took me a whole day to book my partner's BKK-CDG flight online (nothing worked) in June.
And in the end, the payment with the GOLD card was refused by Thai...
Then with VISA, OK!
The meal from BKK was really unappetizing. Friendly staff.
CDG 1, upon arrival… the worst terminal in many capital cities.
This gentleman should be careful. He's going to end up in prison for slander.
Continued... impossible to reach someone from the company in PARIS by phone.
Do they still have an office?